Customer News

As part of our relentless commitment to provide an exceptional customer experience, we are building on our legacy as a trusted lab partner to deliver innovative solutions, unmatched choice, and personalized service to our customers.

This ongoing evolution of our customer experience is designed to provide our customers with the expertise, speed and agility they need to advance life-changing sciences. We are pleased to inform you of the first in a series of changes to improve transparency relating to stock.

New transparency for European customers

We’re providing our European customers with a new enhancement providing additional clarity on stock locations for their orders. Now, shopping carts indicate if the stock is held in a local warehouse or in a warehouse in central Europe. This is better for customers because locally held stock will be delivered quicker than stock in a central location. This new transparency enables better delivery control for our customers.

Stay tuned for ongoing updates about how Avantor is continuously evolving its service to customers!